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HONEYBOURNE LINE SERVICES

Upcoming training workshops

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CUSTOMER EXPERIENCE: THE STUFF THAT MAKES HAPPY FAMILIES

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CUSTOMER EXPERIENCE: THE STUFF THAT'S HAPPENING NOW

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CUSTOMER EXPERIENCE: THE STUFF THAT PUTS YOU ON A MORAL HIGH GROUND

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THE 121 STUFF

CUSTOMER EXPERIENCE AUDITS

From £365

Whether you’re removed from the day to day running and just see the figures or whether you’re at the coalface, it can be hard to see the wood for the trees when you’ve got food safety inspections, staff members calling in sick and an order that hasn’t arrived yet to worry about. So, trying to put yourself in the shoes of your customers with all that going on is unlikely to happen, which is where I come in…as a customer – a professional one.

I will carry out an audit of your customer experience. How will I do it? By experiencing all aspects of what you do, with unbiased and fresh eyes. I’ll browse, contact, book, order, enquire, taste, use, pay, leave, come back and more. It doesn’t matter if you have a business which offers a variety of services; I’m auditing the customer experience as a whole and not just of a given service or product.

What I find – the good, the bad and the ugly – will be given to you in a full report with recommendations. This is the part I need you for, because it really helps to meet in person (or via video call) for an hour, to go through the findings and recommendations. These recommendations are for you to work through. How you do that is entirely up to you, but you will be armed with ALL the information to move your business forwards.

All audits are payable in advance and can be booked by phone/email after which an invoice will be sent.

CONSULTANCY SERVICE

From £215 per month with an upfront fee of £365

It’s one thing identifying where you could improve things for customers, it’s another thing knowing how; but neither of those are any use at all unless you’re actually going to take action.

By working with me on a consultancy basis over a period of six months, you can be sure that not only will we be able to identify where improvements can be made, we will work up solutions AND take action.

In the first month, I will carry out your customer experience audit, which will result in us forming a plan of action for the coming months dependent on where you want to see the biggest changes. Perhaps you’ve got a dream to be family-friendly (my little area of expertise by the way) or perhaps you don’t even know what it is you want to improve on yet – no need to worry, the audit will tell us what we can improve to make the biggest impact.

From then on, I’ll be busy in the background working through the action plan we’ve put together in an advisory role, challenging the status quo, finding solutions, suggesting improvements, tweaking processes, signposting and sharing industry knowledge. Of course, none of this will work unless you’re fully on board and also invest the time (and money) needed.

Every month, we’ll check in with each other via video call. I’ll keep you on track, so that even by the end of month two, you’ll start to reap the benefits of an improved customer experience.

Honeybourne Line consultancy is for a fixed period of six months. An upfront fee is payable in advance followed by five monthly instalments. The consultancy service can be booked by phone/email after which an initial invoice will be sent.